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Description

Difference in serial number passed to payload than what is in pattern designer.  Causing the below issue:
1. NetApp storage discovery is updating the part_number type serial number on the node CI where as we expect to have cim_chassis

Actual:
Check cmdb_ci_storage_node_element table element contians part_number type serial number.

Expected:
Check cmdb_ci_storage_node_element table element contians cim_chassis type serial number.

Steps to Reproduce

Prerequisites:
Need Netapp SNMP Community (password only) credentials for discovery.

Steps:
1.Login into the application as admin.
2.Navigate to Discovery --> Discovery Schedules.
3.Click on Quick Discovery button.
4. Ran a quick Discovery for the Storage Cluster IP
5.Wait till discovery completes.
6.Once discovery completes go to cmdb_ci_storage_node_element table and note the serial number.
7.Copy the name of any of the recently discovered node element.
8.Navigate to cmdb_serial_number table.
9.Click on Configuration item column field and Paste name copied in step 6.
10.Note the serial numbers and serial number type attached to node the element.

Workaround

Import the attached XML of the Pre-Post processor scripts  "OSs - Pre Sensor" and "OSs - Pre Sensor - Netapp" and test.


Related Problem: PRB1420602

Seen In

SR - ITBM - Essential SAFe Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0.2
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version

Orlando Patch 9
Paris Patch 3
Quebec

Safe Harbor Statement

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-10-19 22:37:53
Published:2020-10-09