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Child Incidents did not become resolved when the Parent Incident was Resolved - Support and Troubleshooting
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  • Child Incidents did not become resolved when the Parent Incident was Resolved
KB0860282

Child Incidents did not become resolved when the Parent Incident was Resolved


2086 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Some child incidents aren't being moved to the resolved state after their parent incident is resolved.

Release

All

Cause

There was a custom business rule with an abort action that was triggered during the 'Update Child Incidents' BR update because some of the incidents were unassigned therefore, the update was canceled for all of the incidents after the unassigned incident.

Resolution

You can make sure the child incidents don't trigger the BR with the abort action or you could disable the custom BR.


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