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Undertstanding SAML IdP metadata polling - Support and Troubleshooting
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  • Undertstanding SAML IdP metadata polling
KB0859848

Undertstanding SAML IdP metadata polling


429 Views Last updated : Aug 26, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

When using SSO with ADFS, and adding  a certificate that expires at a certain date, you notice that logging in becomes impossible two weeks before the expiration date.

Resolution

It is because the certificate is changed on the IDP 2 weeks before expiration date. Even though ServiceNow polls the IDP for a new certificate it actually happens starting from the expiration date.

To solve it, you need to take the certificate of the IDP and set it on the ServiceNow instance, replacing the old one.


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