When the user tries to sort a list report on the dashboard in the homepage, the sorting doesn't happen and an error message occurs in the browser's console.
Release or Environment
London and above
The issue is caused by the fact that the hierarchical list is used with rm_feature.list and this causes the below exception to occur,
Unable to get property '_getRowRecord' of undefined.
There is a problem ticket PRB1357831 for this issue and it is closed as won't fix as homepages are not supported, but it works with dashboards.
Customer can implement one of the below two resolutions:
1. Turn off the hierarchical list feature with rm_feature.list
2. Use the dashboard instead of the homepage, as the homepage is not supported anymore.