Notifications

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Description

You are trying to access an URL like the following:

https://yourinstance.service-now.com/kb?id=kb_article_view&sys_kb_id=xxxxxxx6dbf21094af2ae03cd39619af  

and you are taken to a  ServiceNow portal login page that you are not familiar with instead of being taken to the record you wish to access. 

In fact going via yourinstance.service-now.com/kb gives the same result

Your $sp page is  marked as public in the sys_public.list of the  instance

Release or Environment

All

Cause

Most probably you are missing a login page from the KB portal.

https:/yourinstance.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=45d6680fdb52220099f93691f0b8f5ad (replace yourinstance with the name of your instance)

Resolution

To overcome this, as the landing page in the login section of the KB portal, as in the below screenshot. 


Article Information

Last Updated:2020-09-23 22:11:50
Published:2020-09-23