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Description

Group is automatically  assigned with type=wm_dispatch for field service management 

Resolution

This is expected out of the box behavior. It is due to business rule "getGroupTypes":


https://<instance name>.service-now.com/sys_script.do?sys_id=f6d743d97f1d3200c57212f44efa91d4&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=collection%3dsys_user_group%5enameSTARTSWITHgetGroupTypes%5eORDERBYname

If you disable the above business rule the 'Type' won't get added automatically.


Article Information

Last Updated:2020-09-23 22:40:00
Published:2020-09-24