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Description

The screen is redirected to csm portal even if user login into service portal.

Steps to Reproduce

  1. Log in to the instance and activate the CSM and CSM Service Portal plugins.
  2. Log out of the instance.
  3. Access the CSM portal.
  4. Open a new tab in the browser, access Service Portal, and log in.

The screen is redirected to csm portal even if user login into service portal.

Workaround

This issue is under review. If you are experiencing this problem, contact <a target=“_blank” rel=“nofollow” href=“http://www.servicenow.com/support/contact-support.html“>ServiceNow Customer Support</a>.


Related Problem: PRB1388889

Seen In

Madrid Patch 2
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-22 20:17:03
Published:2020-09-23