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sc_task list loads slowly when sc_req_item.stage field is added on the list view - Support and Troubleshooting
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  • sc_task list loads slowly when sc_req_item.stage field is added on the list view
KB0859607

sc_task list loads slowly when sc_req_item.stage field is added on the list view


711 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

sc_task list loads slowly when sc_req_item.stage field is added on the list view

Cause

The workflow contexts of most of the sc_req_item records is empty, probably due to cloning.

Resolution

  • The reason for this behaviour is, there are a lot of RITMs in the instance with their workflow contexts absent.
  • The reason behind them being absent is due to cloning of the dev instance from prod, when an instance is cloned, the workflow contexts are not copied over - this is OOB behaviour.
  • If these records are filtered out and only query the sc_tasks whose RITMs have workflow contexts present, this issue will not be seen.

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