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Description

sc_task list loads slowly when sc_req_item.stage field is added on the list view

Cause

The workflow contexts of most of the sc_req_item records is empty, probably due to cloning.

Resolution

  • The reason for this behaviour is, there are a lot of RITMs in the instance with their workflow contexts absent.
  • The reason behind them being absent is due to cloning of the dev instance from prod, when an instance is cloned, the workflow contexts are not copied over - this is OOB behaviour.
  • If these records are filtered out and only query the sc_tasks whose RITMs have workflow contexts present, this issue will not be seen.

Article Information

Last Updated:2020-09-22 19:26:58
Published:2020-09-23