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Description

The HR "knowledge results" uses the "Human Resources General Knowledge" Knowledge Base as its source.
Can this be changed to use a different Knowledge Base as its source?

Release or Environment

Orlando

Resolution

Yes, you can update the Knnowledge Base in the Contextual Search.

Go to Table Configuration -> Open the desired record -> Search Context -> Resource Configuration -> Search Resource Context Properties -> Condition
Eg: HR Case [sn_hr_core_case]
Table_configuration
Contextual_search

Article Information

Last Updated:2020-09-21 12:14:00
Published:2020-09-21