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Extra line appearing in glide_list field of Form widget in Service Portal - Known Error
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  • Extra line appearing in glide_list field of Form widget in Service Portal
KB0859467

Extra line appearing in glide_list field of Form widget in Service Portal


386 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Extra space is appearing in glide_list field of Form widget in Service Portal

Steps to Reproduce

  • Login to OOTB Paris instance
  • Configure form layout of incident
  • Switch the view to Service Portal
  • Add a field of type "glide_list" referencing to "sys_user" say - Users list
  • Save the form layout
  • Open any active incident in service portal as below:
    https://<instancename>.service-now.com/sp?id=form&table=incident&sys_id=<sys_id>
  • Try adding values to the above field created.

    Issue: You will see and extra line space while adding and after adding values in the glide_list field.

Workaround

This issue is under Review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1430584

Potentially Seen In

There is no data to report.

Fixed In

Paris Patch 3
Quebec

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