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Description

WhenAdditional Fields from ServiceNow are mapped to JIRA Custom fields and if the value is not set from ServiceNow, JIRA end point may respond with the below error message:

Option id 'null' is not valid


Cause

The custom field is probably defined as mandatory on the JIRA end



Resolution

Remove the mandatory field requirement on the JIRA end or make sure that the value is passed from the ServiceNow end .

Article Information

Last Updated:2020-09-16 23:11:14
Published:2020-09-17