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Description

'Wait For Condition' gets stuck waiting for the record status change even though the record has reached the required state. Also, the record watcher entry in the sys_rw_action table is intact.

Steps to Reproduce

1. Go to Flow Designer and create a flowE.g.: 
Name = "My Flow"
Trigger = Created
Table = Incident

2. Add a Wait For Condition action on the trigger recordE.g.: 
Conditions = State is In Progress

3. Publish the flow.

4. Create an incident record to trigger the flow.

5. On Flow Designer open the flow executions tab and verify that the flow is on waiting state for the Wait For Condition action.

6. Delete the record watchers for the flow execution:
- Go to list view of "sys_rw_action"
- Filter the list by columns:
Name = (starts with) flow.listener
Table = incident
Condition contains  the sys_id of the incident record created 
- Delete the 2 records found in this table

7. Go to the incident list view and change the State from "New" to "In Progress".

IMPORTANT: Steps 6 and 7 must be done in less that 5 minutes of the creation of the incident.

8. Wait for the flow execution to finish. This could take up to around 7 minutes. Observe the flow execution remains on state "Waiting" instead of finishing with state "Completed".

Workaround

This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.


Related Problem: PRB1413462

Seen In

SR - Finance - Common - Madrid v2.0.0
SR - Finance - Common - NY v1.1
SR - Finance - ERP Integration - NY v1.1
SR - Finance - Financial Close - NY v1.1
SR - Finance - Risk Management - NY v1.1
SR - IntegrationHub - F5 Integration v1
SR - IntegrationHub - Infoblox Integration v1
SR - IntegrationHub - Jenkins Integration r1 - v1.2.0
SR - IntegrationHub - Kubernetes Integration v1
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - Palo Alto AutoFocus Integration - New York 2019 Q3
SR - SIR - Palo Alto WildFire Integration - New York 2019 Q3
SR - SIR - PhishTank Kingston r1 - v5.0.9
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Splunk Sighting Search Integration - Madrid 2019 Q1
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Shodan Exploit - New York 2019 Q3
SR - VR - Solution Management Madrid Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2
SR Hybrid Analysis Kingston r1 - v5.0.9

Intended Fix Version

Quebec

Fixed In

New York Patch 10
Orlando Patch 7
Paris Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-20 23:06:13
Published:2020-09-17