Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Prefix does not appear for SMS device type and SMS record is highlighted in blue in the table [sys_cs_conversation] - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Prefix does not appear for SMS device type and SMS record is highlighted in blue in the table [sys_cs_conversation]
KB0858509

Prefix does not appear for SMS device type and SMS record is highlighted in blue in the table [sys_cs_conversation]


271 Views Last updated : Jul 12, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Prefix not showing for SMS device type and SMS presents wrong highlighting in table [sys_cs_conversation].


Steps to Reproduce

  1. Login a Paris instance with SMS 1.0.4.
  2. In system properties, for the record glide.ui.i18n_test, set the value to true.
  3. Navigate to Virtual Agent - Designer.
  4. Create a topic with any ControlType.
  5. Save and publish the topic.
  6. Test it with the Postman API.
  7. Open the table sys_cs_conversation.
  8. Check the conversation entry for device type - SMS. Observe there is no prefix for SMS and the field style is the blue text color instead of grey.
  9. Search for *SMS in the field - Device Type in table-sys_cs_conversation. Observe it shows no records to display although the record is present.

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.


Related Problem: PRB1422402

Potentially Seen In

There is no data to report.

Fixed In

Paris Patch 1
Paris Patch 2
Quebec

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.