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Description

Linux Discovery 'Probes' record OS of Oracle Linux/Oracle Enterprise Linux/OEL servers as Linux Red Hat. This is only when using Probes. The Pattern does support this since New York release.

Steps to Reproduce

  1. Install the Discovery plugin
  2. Discovery a Linux host running Oracle Linux e.g. version 6
  3. Note that the Linux Server CI's OS field has "Linux Red Hat" entered.

Expected result: OS is "Linux Oracle"
Actual Result: OS is "Linux Red Hat "

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

As a workaround, please Migrate from Probes to Patterns.

A modification of the post-processing script in the Linux - Distribution probe would be possible, but that would be a customisation that will be skipped in future upgrades and may cause other issues.


Related Problem: PRB1429494

Seen In

Eureka Patch 11 Hot Fix 2
Eureka Patch 12 Hot Fix 2

Intended Fix Version

Quebec

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Associated Community Threads

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Article Information

Last Updated:2020-09-16 09:33:14
Published:2020-09-16