Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Dynamic translator is throwing the error : error occurred - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Dynamic translator is throwing the error : error occurred
KB0856447

Dynamic translator is throwing the error : error occurred


2163 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

You can leverage the use Dynamic Translation to translate any field of a form.  This will give you a seamless localization experience.

OOB we are shipping with MS/IBM. You can utilze these OOB flows and can customize your own Translators

More info

While you are integrating with a custom translator you may hit with various errors on the form's or in the flow context. For troubleshooting known errors you can refer the docs


This KB reffers to the common error code while integrating with a custom translator: "code":"40051","message":"Unknown error occurred"

Release

NewYork above

Cause

One among the reason for this error could be the subflow input/outputs for custom translator different. It should follow the same input/output contract in similar to OOB subflows like MS/IBM.

To check this

1. Navigate to:  Dynamic Translation > Translator Configurations

2. Locate your Translator 

3. Check for "Detect Subflow" and "Translate Subflow"

4. Compare the flow with the OOB translator flows.


You could see the errors in the Node/logs as

JavaScript evaluation error on:
sn_dt_api.DynamicTranslation.getTranslation("test");
Root cause of JavaScriptException: com.glide.dynamictranslation.DynamicTranslationException
: {"code":"40051","message":"Unknown error occurred"}:

Resolution

Your custom flow should follow the same input/output contract in similar to OOB subflows like MS/IBM. If you are using custom script, also make sure the declarations and mappings are proper.

Flow looks as follows







The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.