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Description

Runbook document is not updated with the latest version of the KB article.

Steps to Reproduce

1. Impersonate 'system admin'
2. Create a security incident.
3. Click on 'View Manual Runbook' from Related Links.
4. Open a Knowledge article from the list.
5. Checkout the knowledge article, make some changes, and create a new published version of the KB article. Observe the Runbook documents table still has reference to the older version of that KB article.
6. Select 'View Manual Runbook' for the same security incident. Observe the KB article is no longer visible, showing the message "There are currently no applicable runbooks found. Contact your knowledge administrator for more information."

Workaround

To fix this issue follow the steps below:

1. Navigate to Manual Runbook > View Runbook Document

2. Select the applicable runbook matching the condition



3. Select the latest KB article which is in the published state




Related Problem: PRB1417339

Seen In

SR - Platform - Performance Analytics Content Pack for Guided Tours - v1.0.1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Solution Management Madrid Q2
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-16 12:20:54
Published:2020-09-16