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Unable to close the "sctasks" created by "Client software distribution" manually - Support and Troubleshooting
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  • Unable to close the "sctasks" created by "Client software distribution" manually
KB0856199

Unable to close the "sctasks" created by "Client software distribution" manually


718 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

  • Unable to close the "sctasks" created by "Client software distribution" manually.

Release

  • All

Resolution

Steps to reproduce:

  • Log in to the instance

  • Open the catalog task with assignment group as 'Client Software Distribution Administrators'

  • Change the "Assignment Group" and "Assigned to" values

  • Click on "Close Task" UI action.

  • Check the state of the task where it again changes to open by some mid server


Resolution:

  • "Automation - Sensors" is an OOB Business rule which runs on the ECC queue table.

    https://<instance_name>.service-now.com/sys_script.do?sys_id=ee45c95c0a0a0b5e00a275f28e01ba26&sysparm_record_target=sys_script&sysparm_record_row=2&sysparm_record_rows=3&sysparm_record_list=nameCONTAINSautomation%5EORDERBYname

  • All jobs run via a MID Server, and some that don't, pass messages via the ECC Queue table [ecc_queue]. The Agent Correlator field [agent_correlator] is used by code to keep track of the originating job.

  • If the "agent_correlator" starts with "rba.", that is for Orchestration and it will be taken by the "Automation - Sensors" business rule.

  • The sctasks are related to the Client software distribution. These tasks get created when there is some issue on performing the actions like adding the user or a device to SCCM collection.

  • If a user wants to close these tasks manually, then they need to be part of the Client Software Distribution Administrators with necessary roles "sn_client_sf_dist.csd_admin" or they need to cancel the request.


Related Links

  • 'Task' is the parent table of all task-type records in the system.  It is the parent of REQ, RITM, and SCTASK.

  • When you order a catalog item, the system generates a single RITM record for each item in the cart at the time you order. 

  • These RITM records are all grouped underneath a parent REQ record.

  • Depending on your workflow, you might also have SCTASK records that get generated as children of a RITM record.

  • Please refer the below articles for more information

    https://community.servicenow.com/community?id=community_question&sys_id=378ac2d11b30d490ada243f6fe4bcb88

    https://docs.servicenow.com/csh?topicname=r_IWClientSWDist.html&version=latest

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