• Unable to close the "sctasks" created by "Client software distribution" manually.

• All

Steps to reproduce:

• Log in to the instance
  
  
• Open the catalog task with assignment group as 'Client Software Distribution Administrators'
  
  
• Change the "Assignment Group" and "Assigned to" values
  
  
• Click on "Close Task" UI action.
  
  
• Check the state of the task where it again changes to open by some mid server
  
  
  

Resolution:

• "Automation - Sensors" is an OOB Business rule which runs on the ECC queue table.
  
  https://<instance_name>.service-now.com/sys_script.do?sys_id=ee45c95c0a0a0b5e00a275f28e01ba26&sysparm_record_target=sys_script&sysparm_record_row=2&sysparm_record_rows=3&sysparm_record_list=nameCONTAINSautomation%5EORDERBYname
  
  
• All jobs run via a MID Server, and some that don't, pass messages via the ECC Queue table [ecc_queue]. The Agent Correlator field [agent_correlator] is used by code to keep track of the originating job.
  
  
• If the "agent_correlator" starts with "rba.", that is for Orchestration and it will be taken by the "Automation - Sensors" business rule.
  
  
• The sctasks are related to the Client software distribution. These tasks get created when there is some issue on performing the actions like adding the user or a device to SCCM collection.
  
  
• If a user wants to close these tasks manually, then they need to be part of the Client Software Distribution Administrators with necessary roles "sn_client_sf_dist.csd_admin" or they need to cancel the request.

• 'Task' is the parent table of all task-type records in the system.  It is the parent of REQ, RITM, and SCTASK.
  
  
• When you order a catalog item, the system generates a single RITM record for each item in the cart at the time you order. 
  
  
• These RITM records are all grouped underneath a parent REQ record.
  
  
• Depending on your workflow, you might also have SCTASK records that get generated as children of a RITM record.
  
  
• Please refer the below articles for more information
  
  https://community.servicenow.com/community?id=community_question&sys_id=378ac2d11b30d490ada243f6fe4bcb88
  
  https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/orchestration/reference/r_IWClientSWDist.html