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Description

MetricBase is incompatible with List v3 - Metric Field columns are empty in list views

Steps to Reproduce

  1. On a Madrid to Paris instance, install MetricBase plugin, and have SRE provision the Clotho DBI.
    Install the List v3 plugin to Enable List v3. (this is now deprecated for new installs, but still exists on existing instances)
  2. Install the MetricBase Demo plugin for demo data to use
  3. From the navigation, open MetricBase Demo - Drones
    The first 7 columns are actual fields, and do display the values. 
    The last 7 columns are "metric fields", such as metric__mb_demo_mt_speed, and are Empty.
  4. Disable List v3. (glide.ui.list_v3.enable=false)
    The last 7 columns now contain the values.

With List v3:

Without List v3:

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

As a workaround, you will need to Disable List v3 using system property glide.ui.list_v3.enable=false  in order to see values in the Metric Field columns.


Related Problem: PRB1425174

Seen In

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Article Information

Last Updated:2020-09-08 05:35:18
Published:2020-09-08