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Description

For License Workbench, Screen reader(NVDA/JAWS) are identifying two main regions in the page.
Users who rely on Screen Readers are getting impacted and will not be able to understand the page structure as two main regions are defined in the page.

Steps to Reproduce

Step 1: Open https://microsofttest.service-now.com/nav_to.do?uri=%2F$sam.ui%23%2Fall in new edge/chrome browsers.
Step 2: Open NVDA/JAWS from desktop
Step 3: Using down arrow traverse in to the page.
Step 4: Press 'D' to identify the regions in the page.
Step 5: Verify whether screen reader(NVDA & JAWS) is identifying the two main regions in the page.

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Actual Result:
Screen readers(NVDA & JAWS) is identifying two main regions in the page. Landmark are not defined correctly in the page.
Observation: When we press D, Screen reader is narrating as 'Main landmark main content frame license workbench' and 'Main landmark Compliant link'.

Expected Result:
Screen readers(NVDA & JAWS) should not narrate two main regions in the page. Landmark should be defined correctly. only one Main region should be used
Ex: When we press D, Screen reader should narrate as 'Main landmark main content frame license workbench'.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the "Intended Fix Version" section below below to determine the versions that have a permanent fix.


Related Problem: PRB1425020

Seen In

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Intended Fix Version

Quebec

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-09-08 11:59:26
Published:2020-09-07