This article describes how to convert an SLA definition on the contract_sla table to a Service Offering SLA on the service_offering_sla table
To convert a contract_sla into a service offering SLA follow the below steps:
- Navigate to contract_sla table
- Open the SLA definition which needs to be converted to service offering SLA.
- From the form Layout, add the field 'Class' to the form
- The value would be selected as 'SLA Definition'
- From the drop down select the value as 'Service Offering SLA' and save the record.
This converts a Contract SLA to a Service Offering SLA.
NOTE: It is not possible to convert a Service Offering SLA into a Contract SLA.