Issue

• Integration of SCCM with Servicenow for Software Asset Management.
  
  
• How does the integration done for "License Reclamation" differ in terms of Discovery data and Client software distribution? 

Release

• All

Resolution

• Microsoft SCCM 2016 plugin is required for integration.
  
  
• If the query is to understand a case, if there are 10 licenses that was not used for the last 6 months and if you wish to uninstall that software from the client machine, will it work directly by creating a request with Servicenow as SCCM is already integrated with it ?
  
  
• The response to the above is, we don't believe there is such feature as of now with SCCM Integration. With this SCCM Integration, customer can put all the relevant CI data and update or create them in the respective CMDB_CI tables. On top of it, if the customer wishes to integrate the target CI and then install or uninstall a software, then it is not a part of this integration.
  
  
• With SCCM integration, only discovery data is populated in the Servicenow tables.
  
  
• During the SCCM Integration, customer will be providing the information like SQL database URL along with a Password. This will query the target SQL database with the SQL source provided in the import sets. Using JDBC connectivity, calls will be made via the Mid Server and all the information from the SQL database will be pulled and then placed in the respective CMDB_CI tables.
  
  
• License comes as part of the "Software Asset Management Professional" plugin which cannot be mixed with the SCCM Integration.
  
  
• With SCCM Integration, we can only pull the data from the SQL database and can push them into the respective CMDB tables.
  
  
• Using SCCM Integration to install or uninstall a software which is not in use for a long time, can be achieved integrating SCCM with "Orchestration" plugin, where in one can create their own "Workflows" to based on their requirement (either install or uninstall a software). When the "Orchestration" plugin is activated, "Client Software Distribution" plugin gets added using which "Reclamation" can be performed.