Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
A View marked as Hidden is still selectable until the cache is manually cleared - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • A View marked as Hidden is still selectable until the cache is manually cleared
KB0855603

A View marked as Hidden is still selectable until the cache is manually cleared


1609 Views Last updated : Oct 9, 2024 public Copy Permalink
KB Summary by Now Assist

Description

If a View record is marked as Hidden, it will still be viewable to non-admin users if the currently selected View is Default, until the cache is manually cleared.

Steps to Reproduce

1) Log in as any admin user
2) Go to any List (Example: /incident_list.do)
3) Right click on the header -> View -> Note one of the non-Default views. (Example: Portal)
4) In the navigator, type in 'views'. Click System UI -> Views
5) Locate the record from Step 3.  On the record, click the Hidden checkbox and Save.
6) Impersonate any non-admin user (Example: Abraham Lincoln) and navigate back to the List from Step 2
7) Right click on the header -> View -> The selected view will be the one you just hide.  

If you select another non-Default view then the hidden view will not show up to be selected, but if you select the Default view then the hidden view show up as selectable until the cache is manually cleared.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

To workaround the issue, navigate to cache.do to manually clear the cache.


Related Problem: PRB1423744

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.