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Not able to grant admin roles to user profiles. - Support and Troubleshooting
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  • Not able to grant admin roles to user profiles.
KB0855520

Not able to grant admin roles to user profiles.


2923 Views Last updated : Jun 4, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Admins will not be able to add the 'admin' role to other user profiles.

Release

All supported releases.

Instructions

This mainly happens if there is an invalid entry in the Contains Role (sys_user_role_contains) related under the admin role.

It could be that a role was present under the contained role, which has now been deleted.

The relation is still there, and it shows as an invalid sys_id.

Related Links

Remove the invalid sys_id and add the role again to the user profiles.


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