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Drop down/Choices do not show is correct alphabetical order when translated. - Support and Troubleshooting
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KB0855511

Drop down/Choices do not show is correct alphabetical order when translated.


1510 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Field drop-down values will not show in alphabetic order (French & Dutch languages) in service portal or native UI.

Release

All supported releases.

Instructions

The root cause of the issue is that all the choices for the records in the specific table did not have translations available in sys_translated_text table.

Related Links

Upon creating translations for the records in sys_translated_text table, the translations will show in alphabetic order.

The choices in the drop-down will always be sorted by default in English language.

If the choices have the same name/label in different languages, and they do not have the translations available in sys_translated_text table, the sorting will not work when the language is set to something different from English.

Note - Even if the choices/label are same in different languages, you need to create an entry in sys_translated_text for the choices to alphabetically sorted.


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