Issue
This troubleshooting article contains information about why a REST API may continually time out.
Symptoms
- An outbound REST API was built to access a remote system via MID server.
- When the API is called either by script or manually, it always fails with the specified 60 seconds of API timeout.
- The system log may show that was an error in processing the response body, and this is because after the timeout happens there is no response body.
Release
Any supported release
Cause
The continual REST API timeout occurs when the MID server is down, caused by the REST probes timing out. This may happen if your instance was upgraded, but the MID servers are still in an older release.
Resolution
Always check that the HTTP Call is set to use a MID server which is up and running. Otherwise, you may notice a REST API timeout.
