Notifications

18 views

Description

Newly Followed item in Connect Chat panel does not load on top until scrolling down and back up

Steps to Reproduce

Steps to Reproduce:
1. Login to instance
2. Impersonate any user who as itil role
3. If Connect side bar does not load, click it to show all conversations
4. Open incidents list and open individual incident and Follow those incidents.
5. Repeat step for more then 25 Incidents. And don't click on Notifications.
6. Now note the top conversations in the list. Scroll down and back up and notice a new conversation shows up
7. Open a new incident and follow it and notice it also gets added as a conversation
8. End Impersonation and impersonate her again and notice that conversation does not load at the top of the list

Workaround

If user clicks on the notification and views the chat, last_message_timestamp & last_viewed fields will get updated and it will be in list on login. It will not be in read status instead of unread.


Related Problem: PRB1421921

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - NIST CSF - New York 2019 Q3
SR - IRM - NIST RMF - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - RiskIQ Integration - New York 2019 Q3
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Shodan Exploit - New York 2019 Q3
SR - VR - Solution Management Madrid Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

Quebec

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-27 14:53:00
Published:2020-08-27