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Now Mobile app not showing approvals for any non admin users - Support and Troubleshooting
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  • Now Mobile app not showing approvals for any non admin users
KB0855271

Now Mobile app not showing approvals for any non admin users


2327 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

NOW Mobile : Approvals are not appearing for the non-admin users

Release

Orlando and above

Cause

The 'approver_user' role is not added to the user.
From Orlando onwards, the users should have the 'approver_user' role in order to see the approvals in the NOW mobile app.

Resolution

Add 'approver_user' role to the approvers and that should help display the approvals list to the users on NOW mobile app.

Related Links

Now Mobile app

Use the Now Mobile app


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