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Domain of the KB Feedback task is setting incorrectly - Support and Troubleshooting
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  • Domain of the KB Feedback task is setting incorrectly
KB0855265

Domain of the KB Feedback task is setting incorrectly


273 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Documentation Domain separation and Knowledge Management : Comment provided by a user on an article is stored in article's domain instead of user domain.Is that applicable for feedback tasks we well ?

Resolution

Comment provided by a user on an article is stored in article's domain instead of user domain.This does not applies to feedback task

Feedback task is created in the user's domain since it is user-generated content and user needs to have visibility on that. Feedback task is a temporary entity, unlike comment which is a permanent entity. The feedback task can be seen as a historical entity which was created at a certain point of time and was acted upon at a certain point of time.




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