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Reporting: Group by reference or choice fields with the same display values appends the sys_id or choice value in Chart Reports - Support and Troubleshooting
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  • Reporting: Group by reference or choice fields with the same display values appends the sys_id or choice value in Chart Reports
KB0854507

Reporting: Group by reference or choice fields with the same display values appends the sys_id or choice value in Chart Reports


981 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Prior to the Orlando Release, chart reports (pie, Multi-level pivot table and so forth), Group by reference field or choice field with the same display value just displayed the field's display value:


From the Orlando release, the same reports that use Group by reference field with the same display value appends sys_id in chart reports


This is similarly seen which choice values:

Release

Orlando and later.

Cause

PRB1347920 - [O - M2] Inconsistency is observed in the behavior when using 'Group by' and 'Stack by' values


Was resolved in the Orlando release, and as part of the fix, this behaviour was introduced.

Resolution

If the criteria of the Group by does not produce duplicate values, the issue is not seen.

Our development department is looking into a way to either make the behaviour configurable, or to document the way it now works.


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