Notifications

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Description

Record is created as inactive instead of active

Approvals are not being created or are being skipped due to this

and the record state is going to Closed or Closed Complete

Cause

Record can be created as inactive when there is an incorrect mapping on the Record Producer creating the record

When a record is inactive, the out-of-box (OOB) business rules to close child task and complete approvals are triggered

Resolution

Check your Record Producer if a field is incorrectly mapped to the Active field

Article Information

Last Updated:2020-08-24 03:07:48
Published:2020-08-18