Watch the Now Support playlist on YouTube.

The playlist includes over 10 tutorials and demos of the support tools and technology available to you on Now Support.

Maximize your support experience

Download the Now Support mobile app.

The Now Support mobile app is available for iOS and Android devices. Use the app to manage your cases, track your changes, view knowledge content and more.  

Link your Now Community and Now Support accounts.

Get a more personalized experience with recommended community content based on your Now Support activity. 

Personalize your Now Support portal notifications.

Hear from us as much (or as little) as you want by personalizing email notifications for activities like case updates, status changes, and more. 

Add a Profile Picture.

We'd love to know who we are working with when you submit a case to us.

Bookmark these resources

Bookmark the Support and Troubleshooting knowledge base.

You will find tips, tricks, workarounds, and solutions from our technical teams to keep your instance running in tip-top shape. 

Bookmark the Known Error portal.

Browse known errors and official workarounds from our three most recent releases.

 
Favorite the Get Help page. 

Search and browse self-service resources, create a case, or ask the Now Community a question. See Bookmark to Favorites for how to save a view or page within ServiceNow. 

Subscribe to the Customer Admin forum on Now Community.

Our support experts share tips, tricks, and best practices for how you can be more productive using Now Support. 

Subscribe to the Upgrade Advantage forum on Now Community. 

The Upgrade Advantage forum is your one-stop resource for instance Patching and Upgrades.   

Bookmark the Administrator section of the Customer Success Center.

These resources were developed specifically to help you succeed in your role.  

Connect and stay in touch

Follow us on Now Support LinkedIn and Twitter.

Get real-time updates on ServiceNow support services, tools, features, and admin tips and tricks.

Send us feedback. 

New and existing users can tell us how we are doing. What is your experience like as a new Now Support user? How can we do better? Your insights help us improve our support offerings.

Join our customer advisory board (CAB). 

CAB members get special access to pilot new features before they are available to the general public. Get a sneak peek into Now Support tools and technology and help us shape your ServiceNow support experience.