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New York Patch 10 : Known Errors

This article presents notable known errors in  New York Patch 10, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.
KB0727782PRB1242353PersistenceChanging the class for CIs from UI leads to the transaction cancellation and the deletion of few records
KB0750004PRB1320637MID ServerA MID Server upgrade that includes a new JRE version will overwrite the cacerts file
KB0755290PRB1354641Discovery'Discovery - Cloud Service Account Reload' business rule can needlessly flood the MID server with 'service_account_reload' commands
KB0813876PRB1371401DiscoveryScript Include 'DeviceL3Mapping' may trigger slow queries on CMDB
KB0823915PRB1384533Service CatalogMulti-row variable set data are deleted when the variable set is within a container
KB0826539PRB1404597Configuration Management Database (CMDB)Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2
KB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable
KB0832083PRB1412232Configuration Management Database (CMDB)Slow performance in the relationship formatter with a large number of orphan relationships
KB0852519PRB1416276Mobile (Classic)[Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0
KB0862452PRB1420648Flow DesignerMissing index on sys_flow_context.execution_id - slow flow.fire events processing by the Flow Engine Event Handler
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0780321PRB1164902ArchivingArchive Destroy rule does not work when archived record is from a scoped application
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0683766PRB1241558OrchestrationPublished powershell activity command is cleared out when using a UI action that includes current.update()
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0693814PRB1249668DiscoveryShazzam encoding for IPs is inefficient and leads to nodes running out of memory
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documents
KB0690231PRB1277603ReportingPage freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci
KB0686956PRB1280034EmailNo way to hide or not allow "Allow Notifications" option from the Notification Preferences for Non-Admin users
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0692003PRB1292140DiscoveryDiscovery creates duplicate models after enabling the Normalization Data Services plugin
KB0692497PRB1294822DiscoveryA single Linux - Storage sensor can run a node out of memory
KB0832527PRB1298019Performance AnalyticsReporting: WCAG -Level A: Users are unable to access the Save drop down menu popup when voiceover is enabled
KB0713664PRB1303474PersistenceTables are set up for delete recovery when they should not be
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0714289PRB1308489PersistenceThe cancelled table rollback leaves the context in the 'reverting' state and cannot restart
KB0727785PRB1309396DiscoveryIssues with the event queue performance due to slow discovery.device.complete events
KB0780002PRB1313994EmailSMTPSenderJob is not scalable for handling large amount of SMTP events and many jobs
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0748825PRB1326424Core PlatformDomain Separation: Choices display incorrectly in the Activities field on a form
KB0754350PRB1326958Platform PerformanceA large Cascade Delete may cause memory issues
KB0728440PRB1327992Reporting[Security Bug] ACL Issue with Published Report
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0743158PRB1329089WorkflowWorkflows are not triggered on the records after the upgrade
KB0744908PRB1329337Cloud Provisioning and Governance (CMP)Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor
KB0744354PRB1329356EmailSLAs is not attached automatically when an email comes in and a ticket is created
KB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0752447PRB1341509Core PlatformThe GlideDate API is not honoring getDisplayValueInternal()
KB0793919PRB1342958Condition BuilderFilter criteria is no longer visible in the breadcrumbs due to URL limitations
KB0818886PRB1346605Virtual Agent PlatformAll the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system"
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0793682PRB1348179Platform SecurityThe System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job
KB0780003PRB1351085EmailThe stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0815373PRB1356669Walk-Up ExperienceThe You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment
KB0758146PRB1356676PersistenceThe sys_dictionary_override.attributes max_length is 255 and does not match sys_dictionary.attributes which has max_length "large" since the fix for PRB914599
KB0759288PRB1358050Flow DesignerA flow using the field of type 'List' in an 'If' condition is not working as expected
KB0781931PRB1358510DiscoveryHorizontal Discovery does not detect an extra IP address in the same discovery schedules
KB0821500PRB1358692Application Navigator & Banner FrameThe navigator focus ring has insufficient contrast between the foreground and background colors
KB0760270PRB1358846Password Reset ApplicationPassword Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition
KB0781716PRB1359305PersistenceThe new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0853074PRB1365752OrchestrationOrchestration using the AD activity pack can break after upgrading to Madrid
KB0821242PRB1366334Service PortalService Portal - Agent Chat is broken when User Criteria and Explicit Roles are used
KB0793351PRB1368924Forms and FieldsThe 'Open in dependency views' button is not identified as a button by screen readers
KB0792477PRB1371234Text SearchReporting shows no data on aggregated reports, charts, or pivots when using a filter containing a Keywords condition and one or more Group By conditions
KB0861845PRB1373208Mobile PlatformMobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets
KB0785047PRB1373497Performance Analytics[Quebec] text index collection fails for monthly indicator
KB0827777PRB1374360PatternsThe cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates
KB0855624PRB1377588Platform LicensingSubscription Management shows paid store app tables as custom tables
KB0861879PRB1379117Advanced Work AssignmentIf a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent.
KB0793248PRB1379339Employee Service CenterService Portal - screen reader states there are 5 items in the header, but only 4 are available
KB0818932PRB1379787DiscoveryThe NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true
KB0793923PRB1380777Condition BuilderTableAPIService: Condition builder should automatically create TinyUrls for GET requests that are too long rather than put onus on component consumers to detect requests that are too long
KB0819023PRB1381861On-call SchedulingSchedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped.
KB0823161PRB1384244EmailSome pop3 incoming email messages might not get retrieved if the same UID exist on the email table
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0820122PRB1388587Service MappingAn incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services
KB0827115PRB1389485Demand ManagementWhen a new assessment instance record with Metric Type = 'Demand' is created, the 'Task' field on the instance is empty
KB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor
KB0822692PRB1392249Connect ChatAttachments are not getting added to the Incident record when uploaded from the Virtual Agent chat.
KB0860250PRB1393772PatternsThe base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery
KB0822721PRB1394018Service MappingApplication Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true]
KB0819928PRB1394390HTML EditorWhen adding an HTML editor (TinyMCE) to a form, an error appears in the console
KB0822422PRB1396017Performance Analytics[Quebec]'year to date' and 'fiscal year to date' doesn't work for weekly indicator
KB0827975PRB1402393PatternsDiscovery is consuming high CPU on target Windows servers due to the PostgreSQL pattern running find.exe
KB0824447PRB1403224DiscoveryWhen converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out
KB0832088PRB1406497Agent ChatUsers cannot see messages from an agent if the user initiates a new chat without refreshing the browser
KB0827022PRB1406698Outbound MessagingErrors appear in the recently upgraded Orlando instances, impacting outbound HTTP/REST communication
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0827313PRB1408638DiscoveryDiscovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table
KB0828020PRB1410442DiscoveryPowerShell session leaks running the 'Tracked Files' section in the pattern when configuration files are located on a remote server
KB0854500PRB1411504Configuration Management Database (CMDB)MAC address field on cmdb_ci_network_adapter should increase the max length to avoid duplicates
KB0832713PRB1415617Edge EncryptionEdge Encryption Proxy throws fatal error EXCEPTION_ACCESS_VIOLATION when using Java 8 Update 261 (1.8.0_261)
KB0858627PRB1419577MID ServerThe MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down
KB0855205PRB1420238Restore : Upgrading the instance to Paris after Instance Restore (Downgrading) causing instance unavailability
KB0854256PRB1420687Cloud Provisioning and Governance (CMP)Azure Cloud Discovery ListNodes fails with 404 ResourceNotFound error message if a virtual machine in an Azure region is terminating leading to not discovering all virtual machines in the same Azure region.
KB0855649PRB1420890Configuration Management Database (CMDB)Upgrading from New York to Orlando causing static .js and .css files to not load in some pages ( CSTASK100539 )
KB0855472PRB1422362Software Asset Management ProfessionalUI policy "Subscription with ignore installs form configurations" is hiding the product catalog tab for Saas software model like Cisco Webex
KB0858554PRB1429834MID ServerMID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe)
KB0860142PRB1431162ReportingIn reports, Variables cannot be selected from dot-walked fields to add to the query selector in Orlando and Paris. This used to work until New York
KB0860864PRB1433713Software Asset Management ProfessionalSome of the SaaS SKU identifier are pointing to incorrect product names or editions.
KB0862347PRB1439903Service PortalIn Portal, Time is showing Daylight savings time in Brazil
KB0862624PRB1441275Store ITOM Content for DiscoveryIBM HMC pattern can create duplicated object_id for cmdb_ci_lpar_instance in step 42 which causes identification issue
KB0829912PRB576612UI Components[TBF] Translated fields still using English Sort Order
KB0523398PRB579732EmailEmail Client displays an empty window
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0549826PRB627257WorkflowRequest Item stage field not rendering in task list
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render
KB0635475PRB964769Performance Analytics***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***

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Article Information

Last Updated:2020-10-27 22:00:30
Published:2020-08-15