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Description

Additional comments and Work notes get posted to the record in the Agent Workspace but the text is not visible.

Cause

The issue is because of the System property: glide.max_activity_size. The system property is set to 2500 * 1024 which is truncating the work notes and additional comments in the WorkSpace.

Resolution

To resolve the issue, set the system property: glide.max_activity_size to 2560000 instead of 2500 * 1024.

Article Information

Last Updated:2020-08-14 20:50:30
Published:2020-08-15