1513 views

New York Patch 10 (NP10) : Known Errors

This article presents notable known errors in  New York Patch 10 (NP10), grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.
KB0727782PRB1242353PersistenceChanging the class for CIs from UI leads to the transaction cancellation and the deletion of few records
KB0823915PRB1384533Service CatalogMulti-row variable set data are deleted when the variable set is within a container
KB0826539PRB1404597Configuration Management Database (CMDB)Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2
KB0852519PRB1416276Mobile (Classic)[Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0780321PRB1164902ArchivingArchive Destroy rule does not work when archived record is from a scoped application
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0683766PRB1241558OrchestrationPublished powershell activity command is cleared out when using a UI action that includes current.update()
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0693814PRB1249668DiscoveryShazzam encoding for IPs is inefficient and leads to nodes running out of memory
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documents
KB0690231PRB1277603ReportingPage freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0692003PRB1292140DiscoveryDiscovery creates duplicate models after enabling the Normalization Data Services plugin
KB0692497PRB1294822DiscoveryA single Linux - Storage sensor can run a node out of memory
KB0715160PRB1296757DiscoveryDeadlock at DiscoverySensor (line 345) causes scheduler to overload or stick
KB0832527PRB1298019Performance AnalyticsReporting: WCAG -Level A: Users are unable to access the Save drop down menu popup when voiceover is enabled
KB0713664PRB1303474PersistenceTables are set up for delete recovery when they should not be
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0714289PRB1308489PersistenceThe cancelled table rollback leaves the context in the 'reverting' state and cannot restart
KB0727785PRB1309396DiscoveryIssues with the event queue performance due to slow discovery.device.complete events
KB0780002PRB1313994EmailSMTPSenderJob is not scalable for handling large amount of SMTP events and many jobs
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0750004PRB1320637MID ServerA MID Server upgrade that includes a new JRE version will overwrite the cacerts file e.g. NP8/OP3/Paris
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0748825PRB1326424Core PlatformDomain Separation: Choices display incorrectly in the Activities field on a form
KB0754350PRB1326958Platform PerformanceA large Cascade Delete may cause memory issues
KB0728440PRB1327992Reporting[Security Bug] ACL Issue with Published Report
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0743158PRB1329089WorkflowWorkflows are not triggered on the records after the upgrade
KB0744908PRB1329337Cloud Provisioning and Governance (CMP)Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor
KB0744354PRB1329356EmailSLAs is not attached automatically when an email comes in and a ticket is created
KB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0752447PRB1341509Core PlatformThe GlideDate API is not honoring getDisplayValueInternal()
KB0793919PRB1342958Condition BuilderFilter criteria is no longer visible in the breadcrumbs due to URL limitations
KB0818886PRB1346605Virtual Agent PlatformAll the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system"
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0793682PRB1348179Platform SecurityThe System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0815373PRB1356669Walk-Up ExperienceThe You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment
KB0758146PRB1356676PersistenceThe sys_dictionary_override.attributes max_length is 255 and does not match sys_dictionary.attributes which has max_length "large" since the fix for PRB914599
KB0821500PRB1358692Application Navigator & Banner FrameThe navigator focus ring has insufficient contrast between the foreground and background colors
KB0760270PRB1358846Password Reset ApplicationPassword Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition
KB0781716PRB1359305PersistenceThe new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0853074PRB1365752OrchestrationOrchestration using the AD activity pack can break after upgrading to Madrid
KB0821242PRB1366334Service PortalService Portal - Agent Chat is broken when User Criteria and Explicit Roles are used
KB0793351PRB1368924Forms and FieldsThe 'Open in dependency views' button is not identified as a button by screen readers
KB0792477PRB1371234Text SearchReporting shows no data on aggregated reports, charts, or pivots when using a filter containing a Keywords condition and one or more Group By conditions
KB0786378PRB1371559PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery
KB0785047PRB1373497Performance Analytics[Quebec] text index collection fails for monthly indicator
KB0793248PRB1379339Employee Service CenterService Portal - screen reader states there are 5 items in the header, but only 4 are available
KB0818932PRB1379787DiscoveryThe NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true
KB0793923PRB1380777Condition BuilderTableAPIService: Condition builder should automatically create TinyUrls for GET requests that are too long rather than put onus on component consumers to detect requests that are too long
KB0819023PRB1381861On-call SchedulingSchedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped.
KB0823161PRB1384244EmailSome pop3 incoming email messages might not get retrieved if the same UID exist on the email table
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0820122PRB1388587Service MappingAn incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services
KB0827115PRB1389485Demand ManagementWhen a new assessment instance record with Metric Type = 'Demand' is created, the 'Task' field on the instance is empty.
KB0817433PRB1390370DiscoveryDirect activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance
KB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor
KB0822692PRB1392249Connect ChatAttachments are not getting added to the Incident record when uploaded from the Virtual Agent chat.
KB0819923PRB1393848Core PlatformTransform is slow in Orlando when using source script field mapping
KB0822721PRB1394018Service MappingApplication Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true]
KB0819928PRB1394390HTML EditorWhen adding an HTML editor (TinyMCE) to a form, an error appears in the console
KB0827975PRB1402393PatternsDiscovery is consuming high CPU on target Windows servers due to the PostgreSQL pattern running find.exe
KB0824447PRB1403224DiscoveryWhen converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out
KB0824451PRB1403627Transaction and Session ManagementSpecial characters are not working when using keyword/filter search/special characters in the URL
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0827313PRB1408638DiscoveryDiscovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table
KB0853593PRB1419594MID ServerMID Server throws fatal error EXCEPTION_ACCESS_VIOLATION and goes Down when using Java 8 Update 261 (JRE 1.8.0_261)
KB0523398PRB579732EmailEmail Client displays an empty window
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0549826PRB627257WorkflowRequest Item stage field not rendering in task list
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render
KB0635475PRB964769Performance Analytics***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-13 22:00:54
Published:2020-08-14