• Cmdb_ci_cluster_resource which is a parent table of cmdb_ci_unix_cluster_resource does not remove the duplicate entry as per the OOB
  • As per the OOB, the pattern is checking for cluster resource only but not deleting the specific duplicate Unix payload

Steps to Reproduce

  • When running the discovery, the pattern shows DUPLICATE_PAYLOAD_RECORDS error .
  • Go to Filter navigator
  • Type Pattern--Open Discovery Pattern
  • Type "Linux Server" and under its extension section check on "UNIX Cluster - ORACLE Clusterware" Step 60


  • It is best to add the step to remove duplicates right after the table with the duplicates is created.
  • The script will have to be updated to contain the correct table name and columns.
  • As work around, Change the EVAL in the pattern as work around for Step 60 of "UNIX Cluster - ORACLE Clusterware" Pattern

var tableWithoutDuplicates = '';

tableWithoutDuplicates = DuplicateRemover.removeDuplicates(${cmdb_ci_cluster_resource},"name");

CTX.setAttribute("cmdb_ci_cluster_resource", tableWithoutDuplicates);

  • Changed  it to

var tableWithoutDuplicates = '';

tableWithoutDuplicates = DuplicateRemover.removeDuplicates(${cmdb_ci_unix_cluster_resource},"name");

CTX.setAttribute("cmdb_ci_unix_cluster_resource", tableWithoutDuplicates);

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..

Related Problem: PRB1418765

Seen In

Orlando Patch 2
SR - ITBM - Essential SAFe Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0.2
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Intended Fix Version


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Article Information

Last Updated:2020-10-21 20:32:33