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Unable to start MID WebService Event Listener Context - Support and Troubleshooting
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  • Unable to start MID WebService Event Listener Context
KB0853579

Unable to start MID WebService Event Listener Context


1143 Views Last updated : Oct 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Access MID WebService Event Listener Context 
https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=ecc_agent_ext_context_event.do?sys_id=xxxxxxxxxx

Error message:

-> Could not start MID WebService Event Collectors extension because the MID Web Server extension is not running. 

 

Screenshot of MID WebService Event Listener Context screen showing error that the MID Web Server extension is not running.

Cause

No "Capabilities" for mid server

Resolution

1) Add 'ALL' capabilities to mid server
2) restart mid server



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