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Description

Session times out in agent workspace while user is active. 

Steps to Reproduce

  1. Set the following properties:
    - glide.ui.session.timeout is set to 3.
    - glide.guest.session_timeout is set to 3.
    - glide.ui.rotate_sessions is set to 'false'.
  2. Set a timer for 3 minutes.
  3. Log in and navigate to a task in Agent Workspace.
  4. Ensure there is only one tab or window open for your local instance.
  5. After logging in start the timer,
  6. Remain inactive for 2.5 minutes.
  7. Make a comment in the case task.
  8. Wait until the timer runs out.

After a few seconds you will see a popup showing that the session has expired.

Workaround

There's currently no workaround for this.

Instance needs to be upgraded to the fixed patch/release for an official fix.


Related Problem: PRB1397077

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

New York Patch 10
Orlando Patch 5
Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-01 12:30:56
Published:2020-08-20