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Description

How to isolate cases that have child cases

Resolution

Please follow bellow steps:

--Type sn_customerservice_case.list in filter navigator as admin
--Configure list to bring "Parent case" column to the list:
Click on "Update personalized list" (wheel icon on table)
Bring "Parent case" from available to selected
--Filter the list [Parent case][is not empty]
--On table list on Parent case Right click and navigate "Group by Parent case"

Article Information

Last Updated:2020-08-09 10:58:36
Published:2020-08-09