Notifications

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Description

Assignment rule is not working as expected

Cause

Max length needs to be changed

Resolution

Assignment rule condition is checking for custom category which is getting truncated. We increased the 'max_length' which resolved the issue.

Please follow below steps to fix the issue instance:
--Open any incident record
--Right click on custom 'category' field
--Configure dictionary
--Change the max_length to 100
--Save


Article Information

Last Updated:2020-08-09 10:14:48
Published:2020-08-09