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Encrypted e-mails body missing in the servicenow instance - Support and Troubleshooting
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  • Encrypted e-mails body missing in the servicenow instance
KB0853226

Encrypted e-mails body missing in the servicenow instance


1157 Views Last updated : Jan 2, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Encrypted email body missing in the Instance with the Content-Type is "application/pkcs7-mime; smime-type=signed-data"

Related Links

Mime type "application/pkcs7-signature" which is "RFC2633" and instance supports "RFC 2822"
https://tools.ietf.org/html/rfc2633

The instance follows RFC 2822 (Internet Message Format), which requires multiple email addresses in a group to be separated by commas, not semicolons. The instance can set the values of the email.to, email.direct, and email.copied variables only if emails addressed to groups follow the expected RFC format.
https://docs.servicenow.com/csh?topicname=r_AccessingEmailObjsWithVars.html&version=latest


To read encrypted emails, please raise an enhancement request by following idea portal: Idea Portal KB


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