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Description

In service portal, when accessing a page containing date variables, the date picker does not show up

Release or Environment

All

Cause

Customized theme being used

Resolution

Revert the theme in the portal record (sp_portal) to OOB theme

Additional Information

To check if the issue is related to Theme being used in the portal or CSS includes in theme or JS Includes, verify if the issue is happening in $sp.do (To do this, replace portal suffix in URL from /sp to $sp.do) or not. If issue does not happen here, please make sure theme and portal configuration is correct or if any customisations are present. If issue happens in $sp.do as well, other configurations need to be checked.

Article Information

Last Updated:2020-08-10 03:00:16
Published:2020-08-07