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The date selector for a date variable is unavailable in Service Portal - Support and Troubleshooting
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  • The date selector for a date variable is unavailable in Service Portal
KB0853075

The date selector for a date variable is unavailable in Service Portal


899 Views Last updated : Jun 16, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

In Service Portal, when accessing a page containing date variables, the date selector does not appear.

Release

All releases

Cause

This issue occurs when a customized theme being used.

Resolution

To solve this, revert the theme in the portal record (sp_portal) to the default theme.

You can check to see if the issue is related to a theme being used in the portal, or related to CSS includes in theme or JS Includes:

Verify if the issue is happening in $sp.do. To do this, replace portal suffix in URL from /sp to $sp.do.

If issue does not happen there, make sure that the theme and portal configuration are correct or if any customizations are present. 

If issue happens in $sp.do as well, other configurations need to be checked.


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