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Description

Contextual Search 'Search as' for Incident agent based on offering is not working in workspace

Cause

Filter configurations' are not supported for contextual search in Agent workspace in the Newyork release.
Dynamic filter supports for Agent Assist (contextual search in workspace) is only available since Orlando release.

Resolution

There is no workaround to this at the moment.This was a big change basically a feature in Orlando and part of the code change are in Java side.

Article Information

Last Updated:2020-08-06 14:54:42
Published:2020-08-06