The icon chose for a Catalog 'Content Item' is not displayed if the content type is 'Module.'  
Instead, the generic_small.gifx is displayed. If a different Content type is selected, then the correct icon will be displayed.   

Steps to Reproduce

1. Access a New York or Orlando instance. 
2. Go to Service Catalog >> Maintain Items 
3. Create a new Catalog Item as follow:
3.1 Name=Content item - Testing
3.2 Catalog= Service Catalog
3.3 Category=Can We Help You?
3.4 Content Type= Module 
3.5 Module= Select any module. 
3.6 Icon= Select an image to display before the content item name. 

4. Go to Self Service >> Service Catalog  and click on "Can We Help You?" 
5. Note the icon chose in step 3.6 is not displayed. 

Note: If a different Content type is selected, then the image will be displayed.   


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem: PRB1384766

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Fixed In

New York Patch 10
Orlando Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-04 07:25:42