In the landing page of agent workspace, if we include a report which was made on a database view, users are then unable to open a record from the report.

Steps to Reproduce

1. Create a new database view and select the incident table as the view table
2. Now create a list report on the database view. Make sure that the number column is added as the first column in the report
3. Save the report
4. Now add the report to the Agent workspace landing page
5. Ensure that the list is visible
6. Click on the incident number

Expected behavior:
The incident record should open

Actual behavior:
The form seems to load endlessly


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem: PRB1416003

Seen In

New York Patch 9
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-03 00:38:57