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Description

You can move articles from one knowledge base to another while changing the category matching the target knowledge base.

Release or Environment

All releases.

Instructions

This is an example and should be modified to support other migration scenarios. 

  1. Navigate to Knowledge >Administration > Knowledge Bases.
  2. Click on a knowledge base Title to open a knowledge base.
  3. Right click the header bar and select Copy sys_id. 
  4. Copy and paste the sys_id to a text file.
  5. Navigate to Knowledge >Administration > Knowledge Bases.
  6. Click on a knowledge base Title to open a knowledge base.
  7. Open an article that already has the desired category in the target knowledge base. 
  8. Click the information icon next to the Category field.
  9. Right click the header bar and choose Copy sys_id
  10. Copy and paste the sys_id into a notepad.
  11. Navigate to System Definition > Scripts – Background.
  12. Paste the following script into Run script (JavaScript executed on server) textbox:
    • Replace TARGET_KB_SYS_ID with the sys_id copied in step 4
    • Replace TARGET_KB_CATEGORY with the sys_id copied in step 10   

var TARGET_KB_SYS_ID = 'a7e8a78bff0221009b20ffffffffff17';
var TARGET_KB_CATEGORY = '4008ed12ff0131009b20ffffffffffef';
var KB_ARTICLES_TO_MOVE = [
    "KB0000009", //sample KB IDs
    "KB0000006"
];

for (var i = 0; i < KB_ARTICLES_TO_MOVE.length; i++) {
    moveKBArticle(KB_ARTICLES_TO_MOVE[i]);
}

function moveKBArticle(kbNumber) {
    var kb = new GlideRecord('kb_knowledge');
    kb.setWorkflow(false);
    kb.addQuery('number', kbNumber);
    kb.query();
    if (kb.next()) {
        kb.kb_knowledge_base = TARGET_KB_SYS_ID;
        kb.kb_category = TARGET_KB_CATEGORY;
        kb.update();
        gs.print('Updated ' + kbNumber);
    } else {
        gs.print('Did not find ' + kbNumber);
    }
}

Additional Information

Note that this version of the script would not work when the Knowledge Management article versioning feature is active as all versions of an article would need to be moved. 

Article Information

Last Updated:2020-08-04 02:22:53
Published:2020-08-02