Notifications

34 views

Description

 > I am struggling with getting the request state to closed after the RITMs have been marked as completed. It does not appear that "Close Parent if Required" is firing after the requested item have been marked closed completed.

Release or Environment

> All

Cause

> Customized choices were configured for 'state' element on sc_request table and therefore it was conflicting with 'stage' element and the BR "Close Parent if Required" was skipping.

Resolution

> Deactivate the state choices specifically for the sc_request table that appeared to have resolved the issue.

Article Information

Last Updated:2020-07-31 05:35:26
Published:2020-07-31