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Close Parent if Required Business Rule - REQ state not getting closed automatically when closing the corresponding RITMs - Support and Troubleshooting
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  • Close Parent if Required Business Rule - REQ state not getting closed automatically when closing the corresponding RITMs
KB0852522

Close Parent if Required Business Rule - REQ state not getting closed automatically when closing the corresponding RITMs


920 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

 > I am struggling with getting the request state to closed after the RITMs have been marked as completed. It does not appear that "Close Parent if Required" is firing after the requested item have been marked closed completed.

Release

> All

Cause

> Customized choices were configured for 'state' element on sc_request table and therefore it was conflicting with 'stage' element and the BR "Close Parent if Required" was skipping.

Resolution

> Deactivate the state choices specifically for the sc_request table that appeared to have resolved the issue.


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