Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Windows Storage Discovery - fc.info requirement in Windows 2016 - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Windows Storage Discovery - fc.info requirement in Windows 2016
KB0852512

Windows Storage Discovery - fc.info requirement in Windows 2016


2695 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Overview


  • This article is intended to update the compatibility and requirement of the "fc.info" on Windows Servers while Windows or Storage Discovery

Description



According to the Product Documentation: Storage discovery

  • The requirement for windows mentions "Install the fcinfo.exe tool on Windows 2008 and 2012 servers that attach to storage via FC."

The question always comes over

  • Does Storage discovery located on Windows 2016 and later require fcinfo.exe tool be installed on the machine and also do the customers have to do it manually?

Explanation

  • Yes, fcinfo.exe is still required for Windows 2016 and later versions, since the Storage probes/patterns are still calling the same fcinfo commands to get Fibre Channel data.

    As far as whether or not the customer would need to install this fcinfo.exe themselves or not, it depends if the OS comes with it included.
    verified Windows 2016 VM and it did not come with fcinfo.exe, so therefore if that's the case for your customer as well, they can get it from this link below.

    https://www.microsoft.com/en-us/download/details.aspx?id=17530 

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.