For Windows 2016 Servers, discovery is not able to populate the relationships (indicated by "Provided_by" column) between cmdb_ci_file_system and cmdb_ci_disk_partition.
This is caused by Windows Storage shared library pattern is failing to create the relationship in step "Reference and relation between cmdb_ci_file_system to cmdb_ci_disk_partition".
The current logic only works for Windows 2012 Servers.

Steps to Reproduce

  1. Run discovery on Windows 2016 Servers.
  2. Observe the File Systems related tab have records with empty "Provided_by" column.
  3. Normally they should be filled in with Disk Partition information.


This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available...

If you can not wait until the future release, you can apply attached file: sa_pattern_87e5921edbc12200c06776231f96190a.xml (Windows Storage pattern). Make sure that you synchronise the pattern with MID Servers after importing the xml.

Related Problem: PRB1416209

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - Audit Management PA Content - Madrid 2019 Q1
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-06 06:42:11