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Description

For Windows 2016 Servers, discovery is not able to populate the relationships (indicated by "Provided_by" column) between cmdb_ci_file_system and cmdb_ci_disk_partition.
This is caused by Windows Storage shared library pattern is failing to create the relationship in step "Reference and relation between cmdb_ci_file_system to cmdb_ci_disk_partition".
The current logic only works for Windows 2012 Servers.

Steps to Reproduce

  1. Run discovery on Windows 2016 Servers.
  2. Observe the File Systems related tab have records with empty "Provided_by" column.
  3. Normally they should be filled in with Disk Partition information.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available...

If you can not wait until the future release, you can apply attached file: sa_pattern_87e5921edbc12200c06776231f96190a.xml (Windows Storage pattern). Make sure that you synchronise the pattern with MID Servers after importing the xml.


Related Problem: PRB1416209

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Intended Fix Version

Quebec

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Associated Community Threads

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Article Information

Last Updated:2020-08-06 06:42:11
Published:2020-08-06
sa_pattern_87e5921edbc12200c06776231f96190a.xml