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When clicking on 'Add unassigned tasks to time sheet' on the Time Sheet Portal, it is unable to return any task results. - Support and Troubleshooting
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  • When clicking on 'Add unassigned tasks to time sheet' on the Time Sheet Portal, it is unable to return any task results.
KB0851916

When clicking on 'Add unassigned tasks to time sheet' on the Time Sheet Portal, it is unable to return any task results.


847 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When clicking on 'Add unassigned tasks to time sheet' on the Time Sheet Portal, it is unable to return any task results.

Cause

The issue might be due to:

- Custom "sp_instance" for worker_portal sp page for the Timecard portal's main container.

OR

- Custom widget or customized widget.

OR

- Custom sp_instance which might be missing an all-important JSON component in it. 
If you check the server script in "Time card portal main container" you will find that in Line #37, "tc_grid" is using "tm_grid_options" component which is coming from the JSON from sp_instance.

Resolution

We would recommend you to use the Time card portal main container OOB widget (/sp_widget.do?sys_id=c85a8ce093532200ea933007f67ffbb1) in the OOB sp_instance only.


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