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Description

  • During the vCenter discovery, "VMWarevCenterDatacentersProbe" probe fails with the error,
<result error="Unable to establish connection to https://xx.xx.xx.xx/sdk: java.lang.NullPointerException: None of url, username can be null.">


  • Also, the test credential will give the error "Invalid target specified"

  • The respective "ecc_queue" input will have the below exception,
com.snc.automation_common.integration.exceptions.UnknownException: None of url, username can be null. at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnection(AKeyedConnectionFactory.java:158) at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnection(AKeyedConnectionFactory.java:122) at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnection(AKeyedConnectionFactory.java:110) at

com.service_now.mid.pipeline.command.TestCredentialCommandImpl.executeRawCommand(TestCredentialCommandImpl.java:141) at

com.snc.core_automation_common.pipeline.ACommand.execute(ACommand.java:114) at com.service_now.mid.probe.CommandPipeline.probe(CommandPipeline.java:63)

at com.service_now.mid.probe.AProbe.process(AProbe.java:103) at com.service_now.mid.queue_worker.AWorker.runWorker(AWorker.java:122) at

com.service_now.mid.queue_worker.AWorkerThread.run(AWorkerThread.java:20) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException:

None of url, username can be null. at com.vmware.vim25.mo.ServiceInstance.constructServiceInstance(ServiceInstance.java:115) at

com.vmware.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:79) at com.vmware.vim25.mo.ServiceInstance.<init>(ServiceInstance.java:69) at

com.service_now.mid.probe.vmware.VMWareConnectionFactory.getConnection(VMWareConnectionFactory.java:57) at

com.service_now.mid.probe.vmware.VMWareConnectionFactory.getConnection(VMWareConnectionFactory.java:27) at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnectionUseOneCred(AKeyedConnectionFactory.java:228) at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnectionIterateOverCreds(AKeyedConnectionFactory.java:182) at

com.snc.core_automation_common.util.AKeyedConnectionFactory.getConnection(AKeyedConnectionFactory.java:135) ... 11 more
  • When analyzing the MID server agent logs with ("mig.log.level" - "debug") enabled could find the below log entries,
(928) Worker-Interactive:VMWareProbe-31922c47db0a54d4276a15784b961912 SEVERE *** ERROR *** The specified credential 'xxx-svcServiceNowDiscove' does not exist in the specified vault. Specific Error: PDKTC006E Failed to connect to provider (Reason=[Connection refused: connect], Rc=[-1])
(928) Worker-Interactive:VMWareProbe-31922c47db0a54d4276a15784b961912 SEVERE *** ERROR *** The specified credential 'xxx-svcServiceNowDiscove' does not exist in the specified vault. Specific Error: PDKTC006E Failed to connect to provider (Reason=[Connection refused: connect], Rc=[-1])
(928) Worker-Interactive:VMWareProbe-31922c47db0a54d4276a15784b961912 SEVERE *** ERROR *** Problem with client's CredentialResolver: Problem resolving the credential:
java.lang.RuntimeException: class javapasswordsdk.exceptions.PSDKException: The specified credential 'xxx-svcServiceNowDiscove' does not exist in the specified vault. Specific Error: PDKTC006E Failed to connect to provider (Reason=[Connection refused: connect], Rc=[-1])


Release or Environment

  • Any release

Cause

  • CyberArk Base Agent will not be installed/running in the target servers due to which discovery fails with the error, "The specified credential 'xxx-svcServiceNowDiscove' does not exist in the specified vault. Specific Error: PDKTC006E Failed to connect to provider (Reason=[Connection refused: connect], Rc=[-1]"

Resolution

  • To resolve the issue install/restart the CyberArk Base Agent in the target servers. 

Additional Information

  • Refer CyberArk online document for related errors and solution.

Article Information

Last Updated:2020-11-10 13:57:27
Published:2020-07-26